SaaS CRMSaaS CRMSaaS

How we grew active users by 45% for the SaaS CRM solution

Customer relationship management software that implemented performance marketing strategies to grow platform usage.

SaaS CRM Platform

Campaign results

+45%Active user growth
+70%Trial growth
+35%Trial-to-paid conversion rate growth
+50%Monthly revenue growth

Summary

Client
SaaS CRM
Objective
Growing active users and optimizing the trial-to-paying-customer conversion process through specialized B2B strategies.
Services
Google Ads, LinkedIn Ads, Lead Generation, Account-Based Marketing (ABM)
Period
March 2024 – Present
Advertising platforms
Google Ads (Search, Display), LinkedIn Ads (Sponsored Content, Message Ads)
Website
crmconnect.ro

Overview

Modern SaaS CRM solution developed for small and medium companies that want to manage customer relationships in an efficient and scalable way.

The platform offers full CRM functionality, including contact management, sales tracking, marketing automation and advanced reporting.

Key challenges:

  • Low platform adoption rate in the first year
  • High customer acquisition costs (CAC)
  • Need to reach B2B decision-makers effectively
  • Intense competition in the SaaS CRM market
SaaS CRM Platform Overview

Strategy

The strategy focused on attracting qualified users and optimizing the trial-to-paying-customer conversion process.

We implemented a specialized B2B approach combining precise targeting with messaging tailored to the specific needs of decision-makers.

  • Developed Google Ads campaigns specialized for B2B keywords
  • Created LinkedIn Ads campaigns targeted at key decision-makers
  • Optimized landing pages for trial conversions
  • Implemented email marketing sequences for nurturing
  • Created educational content for user onboarding

Results

In four months (March – June 2024), DAFE delivered results that transformed the SaaS CRM platform's growth performance.

Optimization of Google Ads and LinkedIn Ads campaigns generated a significant increase in active users, with trial-to-paid conversion rate improving by 35%. The precise targeting strategy reduced customer acquisition cost by 40%.

Implementation of email marketing sequences and educational content increased user retention by 25%, while landing page optimization improved conversion rate by 50%.

+45%Active user growth
+70%Trial growth
+35%Trial-to-paid conversion rate growth
+50%Monthly revenue growth

Want similar results for your business?

Contact us for a free consultation and find out how we can improve your campaign performance.

Contact us

Working with Adela started with a test on Meta Ads. Although the first leads were not ideal, she reacted quickly and proposed a strategic shift to Google and LinkedIn Ads – a decision that significantly optimized cost per lead and conversion. She professionally managed remarketing, contributing to a 15–20% increase in conversion rate. Most valuable? She understood our specifics perfectly and worked proactively.

Marius Michailov, Co-founder, www.crmconnect.ro
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